The following Terms apply for all of our new equipment.
New Equipment:
Scanbar Technology’s goal is to make your purchase worry free.
All products purchased directly from Scanbar Technology come with a 30-day, unconditional return policy. Within 30 days of receipt of an order, you may return products purchased directly from Scanbar Technology for a full refund. All returned items must be in like-new condition, securely packed for shipment in the original packing material, and sent with a Return Merchandise Authorization (RMA) Number.
Please contact Scanbar Technology customer service for a Return Merchandise Authorization Number. RMA Numbers will not be issued on products purchased more than 30 days prior to a customer contacting Scanbar Technology.
Products that have not been purchased directly from Scanbar Technology are subject to the return policies of the reseller. Please consult with your reseller concerning its return/refund policies and procedures.
If you have a Warranty Claim, click Here for instructions.
Damaged / Defective Product Handling Policy
Damaged Products
Products that arrived damaged should be refused by the recipient and accepted back by the carrier attempting to make the delivery. If a product that has visible damage is accepted, the recipient and the carrier must document the visible damage in order for a damage claim to be filed. Scanbar Technologymust be notified within 2 business days of customer receipt of a visibly damaged product, and the product must be saved and kept in the original condition in which it was received. In order to receive a replacement product, the recipient must send to Wasp the following documents, postmarked within 5 business days of receipt of the product: a copy of the damage notification document from the carrier and the signature of the receiver. Follow the written Return Procedures.
Defective on Arrival / Defective Product Returns
The reseller or consumer bear sole responsibility to notify Scanbar Technology of any product that they receive that is defective on arrival (e.g., the product has no power). Notification should be made within 30 days of receipt of the product. Scanbar Technology requires that all Defective on Arrival products be returned directly for replacement. Defective on Arrival products must be unused and returned in the product’s original state. Monetary refunds, product exchanges, or product upgrades/down grades will be handled through the reseller or distributor of purchase. Follow the written Return Procedures.
Return Procedures / Shipping Requirements
The purchaser must meet the following requirements to return any product that was purchased directly from Scanbar Technology.
Contact Scanbar Technology to obtain a Return Merchandise Authorization (RMA) Number via email or by calling us on *****
The product must be returned to Scanbar within 10 business days of issuance of the RMA Number or repair ticket or the product will be subject to refusal. Include the RMA Number with the returned product. Include only one RMA Number per carton. No refunds will be issued without an RMA number.
All product returns to Scanbar Technology must be accompanied by proof or purchase, such as the original purchase receipt, invoice, copy of order or an emailed version of these confirmations.
Products must be secured properly for shipping and packed appropriately. When shipping printers, all media, including labels and ribbons, need to be removed from printer, lid secured, and placed in original foam pack material. If you have any questions on packing procedures, please contact customer service for guidelines.
Insurance Recommendation:
Scanbar Technology recommends that you fully insure the return shipment (at the full purchase price) in case of loss or damage during transit. It is recommended that you keep a record of the shipping manifest and the tracking number. Scanbar Technology is not responsible for lost and/or damaged goods during transit. The consumer assumes sole responsibility of products returning to Scanbar Technology. Products not returning directly to Scanbar Technology are under the guidelines and policies of said reseller. Please check with your supplier for their specific returns instructions and procedures.
Return products purchased in the UK to the following address:
Scanbar Technology UK LTD
Product Acceptance
Returned products that do not meet the following specifications are subject to refusal and may be returned to the Consumer or reseller:
No refunds will be issued for products not purchased directly from Scanbar Technology or products that are not shipped to the correct address listed in the Return Procedures section.
Defective on Arrival products must be unused and returned in product’s original state. Please refer to the section regarding Defective on Arrival Returns.
All products returned to Scanbar Technology for monetary refunds must have been purchased directly from Scanbar Technology , be accompanied by a Return Merchandise Authorization (RMA) Number (contact Wasp to obtain an RMA Number) and proof of purchase, and be in the original packaging, including all materials pertaining to the product, such as the cables, manuals, power cords, power supplies, batteries, software, etc.
Products must be absent of visible markings, such as magic marker, pen ink, labels, stickers, paint, oils and grease, Velcro, glue, tape, etc.
Products must be absent of physical damage, such as scratches, cracks, chips, tears, dents, compressions, etc.
Include only one RMA Number per carton.
After issuance of an RMA Number or repair ticket, the package must be returned within 10 business days, or the product will be subject to refusal.
Products must be secured properly for shipping and packed appropriately. When shipping printers, all media, including labels and ribbons, need to be removed from printer, lid secured, and placed in original foam pack material. If you have any questions on packing procedures, please contact customer service for guidelines.
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Terms & Conditions Certified Used Equipment
Return Policy
Your satisfaction with your purchase from Scanbar is our number one goal. Order any stock
product, and if you are not completely satisfied, you may return it within 30 days from the
invoice date for a full refund or credit to your account, subject to the following guidelines.
If you are not able to return your product within the 30-day period, a restocking fee of 15% will
apply, and a credit to your account will be granted, provided the guidelines are met. Returns will
not be accepted after 60 days from the invoice date.
Guidelines
All returns must have an RMA (Return Merchandise Authorization) number. To obtain an
RMA number, please call us on +44(0)845 500 9022.
Products must be in “like new” condition including original packaging and all
accessories. “Like new” means that the product is in its original condition, unused and
unblemished, with all original packaging, packing materials, manuals, warranty cards and
accessories. There can be no new markings on the original packaging.
Return Process
1. Please call one of our representatives at +44(0)845 500 9022 to obtain your RMA number.
2. You will receive an RMA Packing List, which must be included with your return shipment.
Do not write the RMA number or anything else on the original packaging.
3. Please return your merchandise to Scanbar within 5 business days of receipt of your
RMA packing list.
4. You are responsible for transportation costs on all returns of merchandise.
If you have any questions please call us on +44(0)845 500 9022
Warranty Certified Used Equipment
SCANBAR LIMITED WARRANTY FOR CERTIFIED USED EQUIPMENT
What Does this Warranty Cover?
This warranty covers all Certified Used Equipment purchased from Scanbar. Scanbar warrants to the
original purchaser only, that all Scanbar Certified Used Equipment will be free from defects in material or
workmanship for a period ninety days from date of purchase by first consumer purchaser of the product.
For repair work the warranty will be for sixty days from the date returned to the consumer or the balance of
the original warranty, whichever is longer.
What is not covered? (Exclusions)
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and
tear are excluded from coverage.
Ornamental Decorations. Ornamental decorations such as emblems, graphics, rhinestones, jewels,
gemstones and their settings, and other decorative elements, are excluded from coverage.
Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse,
accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting
from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the
like, extreme heat, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the
Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Motorola,
are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment,
installation, maintenance, alteration, including without limitation, software changes, or modification in any
way by someone other than Motorola, or its authorized service centers, are excluded from coverage.
Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed,
altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial
numbers; or (d) nonconforming or non-Motorola housings, antennas, or parts, are excluded from coverage.
Who is covered?
This warranty extends only to the first consumer purchaser, and is not transferable.
What will Motorola Do?
Scanbar, at its option, will at no charge repair, replace or refund the purchase price of any Products or
Accessories that do not conform to this warranty. We may use functionally equivalent reconditioned/
refurbished/pre-owned or new Products, Accessories or parts. No data, software or applications added to
your Product, Accessory or Software, including but not limited to personal contacts, games and ringer tones,
will be reinstalled. To avoid losing such data, software and applications please create a back up prior to
requesting service.
How to Obtain Warranty Service or Other Information?
To obtain service or information, please call:
Scanbar: +44(0)845 500 9022
You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to Scanbar for service.